Pulse

Scheduling for small clinics, designed at the front desk with the people who use it between phone calls.

Client
Pulse Health
Role
Product designer
Platform
Web app, iOS companion
Year
2025
Outcome
No-shows down 22%
Pulse 01
Fig. 01

Problem

Pulse sold a calendar to physiotherapy and dental clinics that receptionists ran alongside a paper diary, because the paper was faster. Every appointment change took four screens.

Approach

I spent two days at a front desk in Charlottenburg with a notebook. The week grid became the whole product: drag to move, click to open a side panel, keyboard to do everything a receptionist does with a phone in the other hand. A small phone app covers the treatment room: today's list, check-in, the patient card.

Outcome

No-shows fell 22% once reminders were tied to the real calendar, and the paper diary was retired at every pilot clinic within a month.

Pulse 02
Fig. 02 Pulse / Patients
Pulse 03
Fig. 03 Pulse / Appointment
Pulse 04
Fig. 04 Pulse / Roster
Pulse 05
Fig. 05 Pulse / Analytics
Pulse 06
Fig. 06 Pulse / Rooms
Pulse 07
Fig. 07 Pulse / Today
Pulse 08
Fig. 08 Pulse / Check-in
Pulse 09
Fig. 09 Pulse / Patient card
Pulse 10
Fig. 10 Pulse / Empty state