- Client
- Ledger, a Series B fintech
- Role
- Lead product designer
- Platform
- iOS and Android
- Year
- 2025
- Outcome
- Activation +31 points in 60 days
Problem
Ledger had every feature a finance app is supposed to have and a 19% activation rate. People linked a bank, saw a wall of transactions, and left. The interviews were blunt: nobody wanted a ledger, they wanted to know if they could go out on Friday.
Approach
We put that one number, safe to spend, at the top of the home screen and made everything else a way to explain it. Onboarding dropped from nine steps to three; the first budget is set for you from your own last two months. I prototyped the flow in the first week and tested it with eleven people before a screen was built.
Outcome
Activation rose from 19% to 50% within sixty days of release, and the support queue about "where is my money" went quiet. The component set from this project became the seed of Arbor.